Mycs3 Terms & Conditions – Platform Usage Terms for Malaysia

Welcome to mycs3, Malaysia's leading online casino and Sports Betting platform. This Terms & Conditions document ("Terms") governs your use of the mycs3.best website, the mycs3 mobile app, and all services offered by mycs3 (collectively referred to as the "Platform").

By accessing, registering for, or using any part of the mycs3 Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement. If you do not agree with any part of these Terms, please discontinue use of the Platform immediately.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising in connection with the mycs3 Platform shall be referred to the resolution procedure set out in these Terms.

To register and use mycs3's services, you must meet the following eligibility requirements without exception. mycs3 reserves the right to request proof of eligibility at any time and to suspend or close an account if these requirements are not met.

• You must be at least 18 years old at the time of registration and at all times when using the Platform
• You must be a real individual (not a company, partnership, or other entity) acting on your own behalf
• You must register only one account – multiple account registrations are strictly prohibited
• You may not register on behalf of another person or allow another person to use your account
• You are not on mycs3's self-exclusion list or any related gambling exclusion programme
• The information you provide during registration must be accurate, complete, and up to date

Mycs3 uses various methods to verify member identity and age, including but not limited to phone number checks, identity document verification, and third-party record checks. Failure to provide satisfactory proof of identity when requested may result in account suspension or closure and the freezing of any remaining balance.

You are solely responsible for keeping your mycs3 account login credentials confidential, including your username, password, and any verification codes sent to your phone number. mycs3 will never ask for your password through any channel.

• Use a strong, unique password that is not used for any other account
• Do not share your login credentials with anyone, including family members
• Log out of your account after every session, especially on shared devices
• Notify mycs3 immediately if you suspect your account has been compromised
• Mycs3 is not liable for any losses resulting from unauthorised access caused by your own negligence

All activity that occurs under your account is considered your own unless you have promptly reported any unauthorised access to the mycs3 support team. mycs3 recommends enabling two-factor authentication (2FA) on your account for an added layer of security.

Mycs3 supports a wide range of local Malaysian payment methods for members' convenience. All financial transactions on mycs3 are processed through secure, encrypted channels. Below is important information regarding deposits and withdrawals on mycs3.

• The withdrawal method must match the deposit method used – winnings cannot be withdrawn via a different payment method from the one used to deposit
• Mycs3 reserves the right to request identity verification before processing any withdrawal, particularly for large amounts
• Daily, weekly, and monthly withdrawal limits may apply and vary depending on your account's VIP level
• Any attempt to withdraw funds obtained through suspected fraudulent activity will be frozen pending investigation
• All amounts are in Malaysian Ringgit (RM / MYR)

Mycs3 offers a variety of bonuses and promotions to its members, including a Welcome Bonus, reload bonuses, weekly cashback, and special promotions tied to Malaysian festivities. All bonuses are subject to specific terms and conditions that should be read before claiming.

• The Welcome Bonus is available to new members only who have not previously registered with mycs3
• Each promotion has its own validity period – expired bonuses cannot be reinstated
• The rollover requirement must be met before any bonus balance can be converted to withdrawable cash
• Rollover is calculated based on total qualifying wager amount – not winnings
• Cancelled, voided, or bets placed on certain excluded markets do not count towards the rollover
• Mycs3 reserves the right to cancel bonuses and reclaim any winnings obtained if rollover requirements are breached
• One bonus per individual, phone number, email address, identification number, IP address, and device

Mycs3 reserves the right to amend, suspend, or cancel any promotion at any time. This may occur without prior notice in certain circumstances. mycs3's decisions regarding bonus claims are final and may not be challenged through the standard complaints procedure unless there is clear evidence of an administrative error.

All games on mycs3 – including slots, Live Casino, table games, Sports Betting, badminton, and e-sports – are operated in accordance with the specific rules set by the game providers and mycs3. It is your responsibility to understand the rules of each game before placing any bets.

• All slots and digital table games use an independently verified RNG (Random Number Generator) – game results are final
• For sports and badminton betting, the odds displayed at the time the bet is placed are the odds that apply – any change in odds after a bet is confirmed will not affect your bet
• Mycs3 reserves the right to void bets under certain circumstances, including technical errors, odds errors, or extraordinary events affecting the outcome
• Betting on the Malaysia Super League, EPL, BWF World Tour badminton, esports (Mobile Legends, DOTA 2, Valorant), and all other sports is subject to the specific rules of the relevant market
• Winnings are automatically credited to your account once the official result has been confirmed
• Any attempt to manipulate or cheat the gaming system will result in immediate action, including account closure and possible legal proceedings

You may close your mycs3 account at any time by contacting our support team via live chat or email. Before the closure is processed, any eligible balance will be returned to you via your original payment method once the necessary checks have been completed.

Mycs3 also reserves the right to suspend, restrict, or close your account without prior notice under the following circumstances:

• Breach of any term in this document
• Suspected bonus abuse or fraudulent activity
• Opening multiple accounts by the same individual
• Registration by individuals under 18 years of age
• Providing false information during registration or verification
• Attempting to process payments through unauthorised third parties
• Suspected activity related to money laundering or illegal financing
• Requests by relevant authorities acting under legal powers

In cases of account closure due to a terms violation, mycs3 reserves the right to hold any associated balance while an investigation is conducted. If the investigation confirms a serious breach, the balance may be forfeited and will not be returned.

Mycs3 takes responsible gaming seriously. We recognise that a small number of players may develop problematic gambling habits, and we are committed to providing an environment that helps members play within healthy, responsible limits.

• All members may set daily, weekly, and monthly deposit limits through their account settings
• A loss limit allows you to cap the total amount you can lose within a set period, after which your account is automatically restricted
• Session time limits will notify you when your playing session has reached the duration you have set
• The self-exclusion option allows you to take a break from the Platform for a period ranging from 24 hours to 12 months
• Permanent self-exclusion is also available for those who need it
• Mycs3 reserves the right to impose limits on any account that shows signs of problem gambling, even without a request from the member

If you or someone you know needs help with a gambling problem, please contact the mycs3 support team or visit our Responsible Gambling page for more information on available resources.

Mycs3 provides the Platform on an "as is" basis and makes no warranties, express or implied, regarding continuous availability, accuracy of information, or fitness for a particular purpose. The following liability limitations apply:

• Mycs3 is not liable for any losses arising from technical disruptions, internet service outages, or device malfunctions
• Mycs3 is not liable for any indirect, incidental, or consequential losses arising from the use of the Platform
• In the event of a technical error affecting game results or odds display, mycs3 reserves the right to void the relevant transactions and refund the wagered amount
• Mycs3 is not responsible for sports betting outcomes determined by the relevant official sporting bodies
• Using a VPN or masking software to access the Platform is at the user's own risk and may result in account closure

Mycs3 is committed to resolving all member complaints fairly and transparently. If you have any complaint regarding mycs3's services, please follow the procedure below:

1. Contact the mycs3 support team via live chat or email at support@mycs3.best, providing full details of your complaint
2. Our support team will acknowledge receipt of your complaint within 24 working hours
3. The initial investigation will be completed within 5 business days – you will be kept informed of progress throughout the process
4. If you are not satisfied with the support team's decision, you may request that your complaint be escalated to a Senior Manager
5. The decision of the Senior Manager is final in most cases unless there is evidence that proper procedures were not followed

Mycs3 handles all complaints in both Malay and English. Response times may be longer during Malaysian public holidays, including Hari Raya Aidilfitri, Chinese New Year, and National Day, but we are committed to resolving all complaints within a reasonable timeframe.

These Terms are governed by and construed in accordance with the laws applicable to mycs3's operations. By using the Platform, you acknowledge that you are solely responsible for ensuring that your participation in online gaming and betting is lawful under the laws applicable in your jurisdiction.

The official version of these Terms is in Bahasa Melayu (ms-MY). In the event of any discrepancy or inconsistency between the Bahasa Melayu version and any translation in another language, the Bahasa Melayu version shall prevail. All official mycs3 communications to Malaysian members will be made in Bahasa Melayu or English as appropriate.